Announcing Better Package Protection!
The best protection you can receive to fully cover your package against loss, damage, and theft is to purchase our ROUTE insurance at checkout. The cost is a small percentage of your order value and insures your shipment via Lloyd's of London - one of the most respected insurance companies in the industry. ROUTE is superior purchase protection that involves a one-click claims process which will immediately send you a replacement or process your refund - whichever you prefer! After your purchase, ROUTE sends you an email that acts as your insurance guarantee certificate allowing you to take advantage of all the benefits. Look for the ROUTE insurance pop-up at checkout.
**If you made the wise decision of getting Route insurance, please see the Route email that was sent to you when you placed your order and follow the easy instructions to get your item(s) replaced or to be reimbursed.
If you opted-out of ROUTE shipping insurance, please email us at the email address below so we can review your claim.
You must email us the following information:
- Order Number
- Item Description(s)
- Picture of damaged item(s)
- Specify refund or replacement
- No need to mail anything back unless we ask for it
We sincerely apologize for the inconvenience of any damages.